| A= |
APPROACH (Interest shown in joint matters, cooperation, transparency, and problem-solving methodology) |
| A1 – Fulfillment of promises |
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| A2 – Consideration of customer requests |
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| B= |
COMMUNICATION (Ease of communication and response time) |
| B1 – Knowing the contact person(s) |
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| B2 – Easy accessibility to the contact person |
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| B3 – Speed of response to customer requests by authorized personnel |
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| C= |
QUALITY (Product and system quality, quality approach) |
| C1 – Assessment of product quality |
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| C2 – Timely action on problems |
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| C3 – Timely resolution of issues |
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| D= |
LOGISTICS (Compliance with order quantity, deadlines, and changes, proper packaging, accurate and timely information transfer with shipments) |
| D1 – Timely delivery of products in the expected quantity and time |
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| D2 – Warning label content and adequacy of features |
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| D3 – Completeness and accuracy of shipping documents |
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| D4 – Early notification of shipping delays and shortages |
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| D5 – Suitability of packaging for shipment |
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| D6 – Adherence to the delivery schedule and timely execution |
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| E= |
PRICING (Appropriateness of product and offer prices, stable and realistic price offer, efficiency practices, adherence to the quotation submission deadline) |
| E1 – Price adequacy |
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| E2 – Price stability and accuracy of the product |
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| E3 – Timely submission of price quotes |
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| F= |
GENERAL IMPRESSION (Any comments and suggestions will be considered as opportunities for improvement) |
| F1 – How satisfied are you with working with our company in general? |
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| F3 – How likely are you to recommend our company to other companies? |
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